If you've forgotten your password, you can recover it easily by following just a few steps:

  • Launch your Firstly mobile app and select the Forgot your password link in the bottom right on the Sign-in screen. Enter your email address and tap Submit.

  • We'll send a temporary password to your email address on file.

  • In your Firstly app, log in with your temporary password. You'll then be asked to change your password.

As always, send us a message if you have any problems!

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