If you've noticed that Firstly is missing transactions, there could be a problem with our connection to your bank. Good news! It's generally a very simple fix:

  • In the Firstly web or mobile app, go into the More tab > Settings > Accounts.

  • Select the bank in question.

  • In the top right, there should be an Alert button - tap that. If you don't see an Alert button, continue reading below.

  • Follow the directions to re-link your bank.

That's it! It might take a few hours to process, but you should start seeing your missing transactions.

If you don't see an Alert button

If you've followed the directions above but don't see an Alert button, check your bank's website and confirm that they have a record of the transactions. If they do, send us a note and we'll investigate!

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